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Terms & Conditions


These standard Terms and Conditions (“Terms”) shall govern your (the “Customer”) use of this website and the sale by Fresh Durian of all goods and/or services as well as all subsequent transactions between Fresh Durian and the Customer.

Subject of Agreement

The subject of this agreement is the order of products by Fresh Durian from the Customer, the supply of products ordered by the customer from Fresh Durian, and the subsequent delivery of the products to the customer.

In general, what should you cover in your Terms & Conditions?

Cancellation and Changes to Order by Customer

- Due to the perishable nature of our products, once the order has been made, no cancellation is allowed. Cancellation might result in 100% of the order being charged.

- Changes in order should be made 48 Hours prior to delivery, as we deliver directly from our plantations. Please refer to our delivery process page for more information on this.

- Substitution might be made to ensure that your order reaches you on time and in good condition. While not customarily practiced, due to extreme circumstances of i.e. fruit damage during delivery, we will substitute an element of similar or greater value.

- Items sold are not exchangeable nor refundable.

Local Pickup

The Customer may select the self-collection option if wish to collect from our Store, Fresh Durian at 84 Bedok North Street 4, #01-37, Singapore 460084

Our Right to Vary these Terms & Conditions

- We have the right to revise and amend these Terms and Conditions from time to time.

- You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we provide you with Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions unless you notify us to the contrary within seven working days of receipt by you of the products).

Payment Methods

Payment Methods

  • ​Credit/Debit Cards

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  • ​iBanking & Paynow

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